Tenant Options is an online platform that streamlines the rental application process. It allows you to create a comprehensive Rental Profile that can be reused to apply for multiple properties, saving you time and effort.
The advantage of using Tenant Options is the automated reference checking process. Your referees will be contacted via Tenant Options based on information you provide in your application, to verify your particulars ready for the agent to review. This can even be done before you find a suitable property, allowing you to be ready to submit your application instantly whilst saving time for you and the Property Manager.
Click on the “forgot my password” button here or on the login page and follow the prompts.
To protect user data, we cannot give information about a renter’s profile to anyone. If you are no longer able to access the email inbox used to create the Tenant Options renter profile, you will be required to create a new account.
You can update your details in your profile at any time. Each time you apply for a property, Tenant Options uses your most current profile information to generate and submit your application to the Property Manager. If any of your employment details change, such as your income or employment status, you’ll need to resend your reference request so your information remains accurate and up to date.
You can delete your profile at any time, simply go to your profiles in the “User Profiles” page and click the button to delete your account.
Tenant Options is committed to keeping your information secure. All user data is stored within Australian data centres, and the platform uses industry‑standard security measures—including SSL certificates and modern TLS protocols (1.2+)—to encrypt data while it’s being transferred between your device and our servers, protecting it from unauthorised access.
Data at rest (such as documents you upload) is stored securely by a trusted third‑party provider, using rotating session controls to limit access. Data being processed is restricted to the smallest number of required endpoints, and all services operate behind multiple layers of network and machine‑level firewalls for added protection.
In the unlikely event of a data breach, Tenant Options is prepared to follow OAIC reporting requirements and associated procedures. The platform adheres to best‑practice security guidelines recommended by industry partners and its insurance provider.
Once you have created a profile or logged back in from previous sessions, select “Applications” and then “Apply for a property” to apply for another property.
Both options are designed to link multiple applicants to the same rental application.
Add Applicant:
Use this if you’re completing the application on behalf of someone you’re moving with (e.g., a spouse or partner). You’ll enter their details yourself, ideally with them present to ensure accuracy.
Email Invitation:
Use this to invite friends, housemates, or anyone else applying with you. They’ll complete their own application and the system will automatically link your applications together.
References
If your referees do not use email, it is important to inform the Property Manager and add that as a note in your application. This way they know to call the referee to confirm the information you have provided.
Providing your referee’s email address allows Tenant Options to contact them while you complete and submit your application, helping the Property Manager process your application more quickly. If you don’t supply this information, it may significantly delay your application.
Some email fields are mandatory, so if you need help or are unsure which details to provide, please contact us via our chat service for support.
A professional or personal reference, also known as a character reference, is a reference provided by an individual who knows you well and can vouch for your character and abilities. This may be someone with good standing in the community or a business person other than a family member, your employer or a work colleague.
The more correct current information you can provide, the quicker your application will be processed and the quicker you will have a response.
It is advisable to contact your previous rental agency and confirm the best email address you should refer the reference to.
Referee information remains valid for up to 12 weeks in Tenant Options. If your references are older than this, the system will flag them to the agent. (Please note: individual agents may have their own expectations regarding how recent references should be.)
You’ll receive an alert when it’s time to update your reference details before applying for a property. If you’re not planning to apply for a property soon, it may be best to wait until you’ve found and inspected a property before updating your information and sending new reference requests.
To edit or change the email address of a reference and resend it:
- Go to the Home page.
- Click ‘Edit My Profile’
- Find the referee, then change the email address and hit ‘Send Reference Email Now’ button
It’s a good idea to let your referees know in advance that they’ll receive an email from Tenant Options so they can reply promptly. If they haven’t responded within 48 hours, you’ll receive an alert.
When that happens:
- Check their email address in your application to ensure it’s correct.
- Contact the referee directly to confirm they received the request and remind them to check their spam/junk folder.
If they still haven’t received it, resend the reference request using the “Send reference email” button.
If you continue to have issues, contact Tenant Options support via the chat button on the right of this page and notify the Property Manager, who may choose to call the referee directly to avoid delays.
No. With Tenant Options, your referee’s responses remain valid for up to three months and can be used for all applications you submit during that time.
If you apply for a property after the three‑month period, you’ll be prompted to review and update your details, and you’ll need to resend your reference requests. It’s a good idea to let your referees know they may receive another email from Tenant Options at this point.
Personal Information
Tenant Options allows you and your friend / flat mate or partner to apply for a property together. There are two ways to do this:
- Invite Applicant via email
- Manually Add Applicant
Invite Applicant by email allows you to send an email to the other applicant you wish to apply for a property with. They will receive a request to join you and this will link your applications for properties you apply for.
Add Applicant allows you to manually add the additional applicant when applying for properties. This option is preferred for couples/spouses who may share the same current living arrangement, email account or may wish to enter their information together under one account.
Additional Occupants are those living with you that will not be listed on the lease. e.g. children. These occupants are generally not responsible for terms on the lease.
Additional Applicants are those who are applying for a property with you, their information will be on the lease. (Note, Additional Applicants cannot be under 18)
If you are receiving Rental or Bond Assistance from the Government such as SA Housing Trust, you will need to select “yes” to either or both these options and in most cases agents will require you to upload any documentation to support this.
The Utility Connection check box informs the Property Manager that you wish to be contacted by a Utility Broker to assist you with connecting your utilities upon moving into your new property.
By selecting “yes” you are advising the agent you wish to be contacted for information about utility providers. You can decline their service at any time and organise your own utilities independently.
Employment Information
Please select your current most primary source of income. You also have the option to enter additional income in the “Other” field of the application. e.g for a second job/business.
Please enter your employment information, as it is important for the Property Manager to assess you on your individual income. You may then enter your student information in the “Student” field.
This is the gross income before expenses and tax. It may include anything from rental income you receive, shares or royalties.
Just as if you were employed we would require a reference and confirmation of your income from your employer. Your accountant will be asked to confirm your self employed status and your business income. This will aid in showing your ability to meet your rental obligations.
If you do not use a qualified accountant please provide the details of another owner of the business if applicable that will not be living with you. In the event that you are unable to provide a person to speak on behalf of your business status please contact the rental agent direct.
If you receive none of these allowances, then enter “0” to show that your earnings do not come from these allowances.
If you receive a student allowance, then a copy of your income statements from Centrelink will help to prove this.
If your income is from your parents, then a copy of your bank summary will help to prove this.
Documentation
You are only required to upload one of the two, your driver’s licence or passport. However, you may upload both if you choose. The reason why you are required to provide one of these, is to help verify your identity.
You are only required to upload one of the two, your payslips or bank summary. However, you may upload both if you choose. The reason why you are required to provide this is to help verify your identity and income, this is used to help determine your ability to make rent payments
You are only required to upload this if you receive Government support through Centrelink. This is to help prove the income support you receive and will therefore help to determine your ability to make rent payments.
You are required to provide documents in:
Group A relating to your identity
Group B relating to your income and any Centrelink documents if you receive Government support.
Any additional documentation is not required, but you may provide more if you wish. This can include documents such as; other statements proving income, other documents proving your identity and other documents supporting other areas of your application, such as council rates proving ownership of your home if you are a homeowner.
Applying for a Property
To apply for a property, click “Home” and select “Apply for a Property” from there you will be asked to select who you would like to apply with.
When you’re ready, click “Next” to continue.
You will be asked to enter the property you would like to apply for. Click the property from the menu while typing. Proceed to fill in the rest of the page then click “Next” to review your application.
When reviewing your application, click “Confirm my application” to send the application to the Property Manager.
All your information entered within the application is sent to the Real Estate Agency so they may review your application. This includes all information entered across all Personal Information, Employment Information, Living Arrangements, Documentation, References and the response status from your referees. You can review this at any time on the “Applications” page.
Adding a joint applicant after applying for a property does not automatically add them to your existing applications.
To add your joint applicant to your existing application, go to the Home page, click ‘Status of applications button’, then click on the address to open the application.
When viewing the application you will see ‘Add Applicant’ button to add an applicant to the application.
Yes. Tenant Options is 100% free to use for Tenants!
